Refund policy
What we take back, what we do not, and how refunds are paid.
What can be returned
If a product arrives damaged, faulty, or is not what you ordered, tell us within 48 hours of delivery and we will collect it and either replace it or refund you in full. We pay the freight both ways — a fault at our end is not something you should be out of pocket for.
A fault that shows up later is a warranty matter rather than a return, and every product is covered for 2 years. See the warranty policy.
What cannot be returned
We do not accept change-of-mind returns. Return freight on furniture runs to a large share of what the item cost, and a policy we could not afford to honour is worse than one we never advertised.
That is why we would rather you sat in the chair first, and why we will go through fit, dimensions and the right size for you on WhatsApp before you order. The Hari Nagar showroom is open: Seven days a week, 10:00–19:00 · Wednesday until 14:00.
Items that have been modified, or used beyond what is needed to check fit and function.
Made-to-order and custom-specified items, which are built after the order is placed.
None of this affects your rights under Indian consumer law where goods are faulty or not as described.
How to start a return
Call or WhatsApp +91 97737 33571, or email heavencraft09@gmail.com, with your order reference, the product, and photographs if something is damaged.
Keep the original packaging until you are satisfied with the product. Furniture cannot safely travel back without it.
Refunds
Approved refunds are paid to the original payment method. Your bank decides how quickly it appears on your statement, which is usually a few working days after we release it.
Where a delivery charge was paid on an order that is being returned, that charge is refunded too.